Exceptional care since 1992
We’ve been providing care to those in Worcestershire for over 20 years; promoting people’s independence through active support from our highly qualified staff.
As a values driven company we have worked tirelessly with both service users and employees to enhance our positive culture. This underpins the service which we provide in which continuity of care and a person centred approach are paramount.
Fully regulated by those that matter
We have developed a core strategy in line with regulations set out by both the Care Quality Commission (CQC) and Worcestershire County Council. We have built upon our solid foundations to facilitate compliance with developing standards. Our last report was in 2012, the results of which gave us the highest possible rating. Find out more about our CQC inspection.
Recognition within Worcestershire
We pride ourselves on our reputation which is endorsed by both our service users and our employees. We are frequently asked to undertake care of additional family members and friends of existing clients. Find out what our services users say about us.
Our training falls into two categories; in-house and external. Our specialist training room enables us to provide high standards of in-house training which works well with the training provided by external parties. Both aspects of the training available to our employees ensures they are fully equipped to provide the high level of care which we strive to maintain.
The way our care is provided
Our carers are directly employed
We work with our carers from day one; right from recruiting, assessing and managing them. This ensures all of our carers go through our rigorous recruitment and selection process which involves our full vetting procedure. All our carers are kept up to date with mandatory training courses and are in receipt of supervision by senior staff. This ensures our services give our customers piece of mind about insurance and wages.
There will always be someone there for you
Our customers will never be left without a carer; if your usual carer is sick or unable to work for some reason we will make sure that they are immediately replaced. We always strive to provide an exceptional service.
Continuity of care
Having continuity of care prevents anxiety and enhances everyone’s well-being as it allows our customers to develop a good rapport with their carers.