Excellent customer service is critical to Care Force and our clients.
To join us in this area, you’ll need a customer-facing background in one of the following areas:
- Adult care
- Older adult care
- Specialist dementia care
- Palliative care
If you enjoy meeting people and providing the best service you can, Care Force is a great place to build your career.
Many of our Health Care Workers have gone on to develop themselves by completing diplomas and specialised courses; we pride ourselves in promoting the right people to the right roles across our business.
You could visit someone for 15 minutes through to several hours. You’ll be expected to travel between service users homes and so you’ll need a full UK driving licence along with access to a car.
Visiting Care Workers help assist those living in their own homes with personal care; helping them get out of bed in the morning, assisting individuals with washing and dressing, supporting with continence care as well as helping with household chores. Assisting with medication is something that you will also be asked to help with.
Being companions for our customers is an important part of our Care Workers roles. Being there for them and listening to them is a key aspect of the role which provides a welcome conversation for our customers.
Qualifications and training
Although there are no specific requirements for the role it is desirable if you have a Diploma level 2 or 3. If you don’t then there is no need to worry as we provide the opportunity for you to enrol on a Diploma course after six months.
Skills and experience
Previous experience in home care is desirable, this can be in the form of an informal role; caring for a family member. If you don’t have care experience then we’ll give you the opportunity at interview to demonstrate some customer service skills as a basis to build on.
What’s most important for the role is fantastic communication skills; both verbal and written. You’ll need to engage with the customer by speaking with them and listening to them. You’ll also need to communicate with your colleagues on a daily basis.
Care Worker testimonial
I started with Care Force on 22nd October 2012. I was hired as Care Coordinator and agreed that it would be beneficial for me to undertake the same induction as Carers to be able to understand their role when carrying out my own. The first week consisted of an induction in to the company and training in all relevant aspects of care. I found this week very informative, and was able to learn about different areas in a relaxed environment. The training incorporated a number of different techniques, including practical activities, which kept the week interesting and allowed us to get involved. We were also directed to a number of different sources of information should we wish to get more information in relation to specific subjects. Our knowledge of what we had learnt was assessed on the last day through a written test, and feedback was encouraged to enable the trainer to gauge how the week had gone. The week ended on a high as Care Force celebrated the staff that had been at the company for over 10 years. We were invited to sit in on a presentation with the local newspaper as each staff member received a certificate.
In the second week, I went out shadowing with one of Care Force’s team leaders. This was a great insight in to the work that carers do. Throughout the week, we went to a variety of different service users and I was able to appreciate a number of different tasks that need to be undertaken, taking in to account the individual needs of the service user. I enjoyed being able to see this aspect of the company, as it made me realise the hard work that is put in by carers on a day-to-day basis. I was able to appreciate the travelling between the calls and saw first-hand potential problems that could arise and how this could impact on the work given for the rest of the day, for instance paramedics needing to be called. I also saw how the carers can impact a service user’s life, and how beneficial their role is in assisting someone to live an independent lifestyle. It gave me a great respect for the role of the carers in the community. As I went out with a team leader, I was also given an insight in to additional responsibilities; such as delivering care plans and carrying out assessments.
The induction process was a very valuable experience in learning how the company works in the community.
Thank you for confirming that I made the right choice in deciding to change careers. The training week has given me the confidence to get stuck in and go for it!
After finding my feet during my shadowing programme I knew I was ready to go out and about on my own. The journey so far has been brilliant and I’m loving every minute of it.
Mary, Health Care Worker