HB (wife of service user) - 2016
My husband needed support during the time he spent with your care assistants. He thoroughly enjoyed their company and how they responded to the need to show them how to play golf in our hallway. He also appreciated the carer who was able to gain his confidence and allowed my husband to talk to her.
I personally have appreciated their support as my husband could sometimes be difficult to care for and I needed to have time for myself. Many thanks.
Family of BD (service user) - 2016
To the Care Force team:
My dad led a full life right up until his final admittance into hospital.
But is was only with the wonderful help from the Care Force team that he was able to achieve so much. Your morning visits seven days a week until he went into hospital during November and your four calls a day visits when he came out were essential support that enabled him to continue living at home.
The whole family want to express their deep appreciation for the support of ALL the Care force team and in particular those carers who visited him at home they helped him achieve so much.
Once again thank you so very much.
Dr Rob C (son of service user) - 2016
To ALL the Care Force Staff:
Many thanks for the care given to my mom over the past five years. This enabled her to fulfil her wish of staying at home. The care she received was always very kind. I was able to go away for two weeks holiday knowing / confidant she was in good hands.
Also Care Force as a whole was able to deal well with a recent crisis and in particularly demonstrated fantastic flexibility at being able to support at short notice when I had work commitments.
Many thanks to all at Care Force.
ML, Front Line Carer (employee) - 2016
I came to Care Force with no experience and was invited onto the Care Certificate induction programme: Overall I enjoyed the training. One thing I found very useful was that Mr Hollingsworth (John) made me look at the topic from different angles. I really admire the positive outlook and interpretations he led us to. It gave me the opportunity to look at care with fresh eyes. Ageing and accompanying failing health issues are realistically a ”Sad” happening, yet Mr Hollingsworth brought my focus to be positive. He never dwells on the negatives. I found this inspiring knowing that we can add value and quality to the lives of people by being there and enabling them to remain in their own homes, which is a wonderful thing. We should be proud of this.
The Training was most informative, much of what we covered was common sense, and things we carry out without questioning or really reflecting on the “whys” behind them. The pace was spot on, meeting the needs of everyone in the group. It wasn’t too fast to leave us lost, or to slow to leave us board, and even though we had to cover a great deal within a certain time frame, Mr Hollingsworth made the atmosphere friendly and I felt able to ask questions, If I didn’t understand he didn’t make you feel rushed but spent the time required for the group to fully understand the topic. I like everyone was able to contribute we all had an input and were able to reflect on personal experiences. The group’s dynamics were really good.
I liked being reminded of work /life balances as I tend to put too much emphasis on the work side. I am a natural perfectionist and always want to go the extra mile. So it was good to made aware of time management.
Mr Hollingsworth requested we conduct a reflective log on all the training which is something I had not done before, and it made me mindful of area where I will need to be extra vigilante. I now appreciate I should not only reflect on my work ethics by also those of my peers. I need to look and learn also be prepared to change. On the whole the induction was worth its weight in gold. The group and Mr Hollingsworth were very supportive.
Mr Hollingsworth utilised appropriate aids and the structure flowed extremely well. Suitable hand outs were provided. I found the reflection each morning on the previous day was be very useful. Mr Hollingsworth has assessed the Care certificate in great detail his knowledge of how the induction can be transferred into community work is without doubt second to none. We also covered additions subjects such as Moving and positioning, Medication, Food Hygiene, first Aid plus others.
In conclusion the training within Care Force was extremely beneficial and having discussed it with present employees it embracers the company’s approach to quality. Quality staff equals quality care.
Lisa I, Front Line Carer (employee) - 2016
I came to Care Force with no experience and undertook structured training in line with the “Skills for Care” induction standards. Within six months Care Force had enrolled me onto the Diploma level 2 for Health and Social care.
I have now completed this and will be moving onto the diploma level 3. I have attended all relevant in house training and completed external training such as Dementia awareness, Risk assessors, Aset 2 Medication to name a few.
Care Force is a friendly happy company. I am now entering my fourth year with the company, the management are very approachable and supportive. The team within Care Force pull together and provide the best care for our service users and their families.
My mother has watched me develop as a person has now joined the team at Care Force. She wishes she had joined the company sooner.
JB, Accounts Administrator (employee) - 2016
I joined Care Force, a well-established family run home care provider three years ago, and I am pleased to be part of a dedicated, compassionate and professional team. The Company goes ‘the extra mile’ to provide a caring high quality service to its service users and its families. The directors are supported by efficient and reliable office staff who in turn support the care staff thus enabling the Company to provide the necessary individual care required to the service users within the district of Bromsgrove.
The directors are continually reinvesting in the Company to provide modern integrated systems designed to help the business run smoothly and efficiently. They also have a sympathetic and supportive approach when dealing with their staff, especially when personal circumstances requires flexibility.
Wendy E (service user)
I enjoy having the girls from Care Force come and see me. They certainly help to brighten up the day and I always look forward to their visits. They’re always on time and always very friendly.
Brian B (service user)
Everyone at Care Force is extremely good. They know exactly what they are doing and give me 100%.
Trevor E (service user)
Excellent, I cannot fault the service. The carers always follow the correct procedures and always provide the service that I want.
John G (service user)
Very good service, friendly and helpful carers who are excellent at keeping me informed about any changes. They never let me down and are always very good at responding to any concerns that I have.
Ruth R (service user)
Very good, the people are very friendly and I would definitely recommend to my friends and neighbours.
Paulette L (service user)
The carers are consistent in providing a very good quality of care for my overall needs.
Muriel L (service user)
Very good service. All the carers are nice and helpful, one in particular, Val Dear who has been looking after me for a good few years. She is very thoughtful and kind to me.
Sheila A (service user)
I have always found Care Force to be excellent. They know their jobs and I have no complaints at all. The carers are excellent at keeping me comfortable and safe and are very good at changing their ways of working to suit me.
Thelma H (service user)
Overall, I think that the service is good and Angie is excellent. The carers are very good and are always honest and trustworthy. They’re excellent with their friendliness and are always prepared to listen to me.
Ruby H (service user)
Excellent, excellent, excellent!
Jean S (service user)
Care Force are fantastic, overall the service is excellent and I would certainly recommend them. The carers understand my care needs and are excellent at providing the service that I want from them.
Kathleen B (service user)
The care I receive could not be better! I think everything that the girls do is excellent; I haven’t had any complaints and enjoy the company that they all provide.
Esme L (service user)
I am more than satisfied with the care and the girls. I wouldn’t hesitate in recommending Care Force and think everything about them is very good.
John H (husband of service user)
I would definitely recommend Care Force to anyone looking for a home care provider. The overall quality of the service is very good; everyone knows their jobs and are committed to helping my wife.
Jeanette H (service user)
I think the service is very good especially seen as the carers are always friendly, polite and respectful.
Jean S (wife of service user)
My husband always has a big smile when the care worker arrives to look after him. She has made such a difference to me, knowing that my husband will be very happy for me to leave him so I can do my shopping. All of the staff at Care Force are excellent and very thoughtful.
Robert C (service user)
The service I received is very good and flexible so a mixture of Care Force carers and family can provide care. The team at Care Force is excellent at working with your family and friends where they are involved in your care.
Mary C (service user)
The quality of care received from Care Force is excellent. The care workers are very good at arriving on time and not letting you down and Care Force always responds to my questions and keeps me up to date.
The Cross Family
It is always such a relief when the care workers from Care Force come. They are always helpful, caring and compassionate, with smiles and practical help. Isn’t it encouraging, in a world where there is much sadness and many difficulties, there are countless good, loving and smiling people! I couldn’t manage without Care Force.
Barry C (son of service user)
Care Force showed great reliability and did everything possible to look after my mother before she went in to a nursing home.
Patrick D (service user)
Each Christmas Care Force provides service users with a meal – the jolly entertainment and food is very enjoyable. I never thought I’d ever get dancing again! Never too late! To all at Care Force – many thanks for your care and kindness.
Betty H (wife of service user)
The support and kindness that me and family received from Care Force, whilst they were caring for my husband is greatly appreciated.
Paula A (service user)
The Care Force team showed such kindness and were really helpful following my operation. I appreciated all their help and also the cheerful conversation because they were often the only person I would see that day. A big thank you to the team!
Barry D (service user)
I am satisfied with the service I receive from Care Force and I am very happy with the carers, especially Karen. The carers are always polite and there is good back up from the office. Everyone from Care Force looks after me very well.
5 stars out of 5 stars
Stuart W (son of service user)
Continuity of care is important for my mother and I get this from Care Force. The care workers are always punctual and polite. I would recommend Care Force to others, everyone there does a great job for me in looking after my mother.
5 stars out of 5 stars
Michael M (son of service user)
I am extremely happy with all aspects of care and the care workers from Care Force. There are usually no problems although people have moved on which can cause problems. The carers are angels and I would recommend Care Force without hesitation.
5 stars out of 5 stars
Mrs Pear (wife of service user)
I am satisfied with the carers from Care Force; especially the older carers. Diane in the office is brilliant. The care received for my husband is professional and everyone treats him with respect and dignity.
Mrs Hadley (service user)
I am definitely satisfied with the service that I receive from Care Force. The carers are good girls. I would recommend Care Force straight away; the girls are like part of the family, no matter what the weather they always get here.
5 stars out of 5 stars
Kath S (daughter of service user)
Since receiving support from a live in carer I have much better piece of mind that my mum is ok. We could not cope without the help from Care Force. The back up from the office staff is good and I would highly recommend the live in service.
Doreen B (service user)
I get on well with carers who are always punctual. The service is good and beneficial to me. Being looked after in my own home is what I like the most and having this from friendly carers is good.